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FAQS

  • Who do I contact should I need anything during my stay?

    You will contact us directly. We are local and just a phone call away!

  • Do any of your properties allow pets?

    We do have condos at Seachase that permit dogs. The fee per dog is 150.00 each.

  • Do you offer travelers insurance?

    Travel Guardian is a preferred vendor and their coverage is available at the point of check out when making a reservation. We encourage this coverage if there is a possibility that you will be unable to honor your commitment to your reservation.

  • What is the cancellation policy?

    If you need to cancel outside of 60 days you will receive a full refund, less a 100.00 rebooking fee. If you cancel between 60-45 days prior to arrival, you will receive a 50% refund. Any cancellations received less than 30 days prior to your arrival will not receive a refund. Please consider travel protection to protect your rental payments.

  • What if there is a mandatory evacuation during our stay?

    Any days that are subject to a mandatory evacuation will be refunded at 100%.

  • When and how do I receive my keys?

    All our doors are equipped with an electronic lock so there are no keys needed. You will be provided a code to allow for easy access and no keeping up with keys!

  • Does your property have cable & Wi-Fi?

    All our properties feature cable and complimentary Wi-Fi.

    You will find detailed instructions along with passwords upon arrival.

  • What convenience items should I expect to find?

    In the kitchen you will find a roll of paper towels, several trash bags, dishwashing detergent, and dishwasher pods. In each bath, an extra roll of toilet tissue, and liquid hand soap.

  • What linens are provided?

    You will find all bed linens, bath linens, and kitchen linens. Some properties provide beach towels. See the specific ad for your property to confirm.

  • Do you have age restrictions?

    Yes! The minimum age requirement is 25 years. Please contact us if you have any questions regarding this requirement. Young families are welcome. Student groups are NOT permitted.

  • What happens if I accidentally damage something in the property?

    Accidents happen! Please let us know right away so we can begin the process of repairing or replacing the item. This helps us have the property prepared for the next guest and minimizes any fees.